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Rapid Restoration
Emergency attendance, drying, decontamination and contents recovery after fire, flood, storm and impact damage. Available 24 hours across five states.
Restoration services that work
Professional solutions for building and contents recovery
Structural restoration solutions
Water extraction, mould treatment, structural drying with monitored moisture readings, smoke and soot decontamination, and the strip-out and removal work required to facilitate it. We stay on it until the readings say it is dry, not until the schedule says so.
Precision contents restoration
Pack-out, inventory, cleaning and storage. We photograph and list what can be restored and what requires disposal, so the claim has a record and you know where your things are.
Targeted restoration solutions
Specialised services addressing complex property damage scenarios
Water damage and structural drying
Extraction, dehumidification and moisture monitoring until the structure is dry to standard, with the readings documented for the claim.
Fire, smoke and soot
Decontamination of surfaces, cavities and air handling, odour treatment, and removal of what cannot be saved.
Mould remediation
Containment, removal and clearance, plus finding and fixing the moisture source so it does not come back.
Hazardous material management
Asbestos, lead and contaminated water handled under the correct controls, with clearance certificates before rebuild starts.
Contents and electronics
Pack-out, inventory, cleaning and specialist electronics recovery where items can be saved, and honest advice where they cannot.
Make-safe and structural stabilisation
Board-up, tarping, propping and isolation of services, so the property is secure before anything else happens.
Most restorers stop at the single home. Backed by our Commercial, Strata and Specialty division, we also restore body corporate buildings, commercial premises and specialty sites, working with strata managers, owners and occupants through to the rebuild.
Strata, commercial and specialty sites
Efficient restoration from first call to final repair
Our restoration workflow cuts through chaos with precision. We move fast, but never compromise quality.
1 hour
Emergency call triage
Immediate response team activates within 60 minutes of your call. We assess and mobilise resources rapidly.
4 hours
Site attendance
Our experts arrive on-site, ready to stabilise and begin recovery. No waiting, no delays.
24 hours
Damage assessment
Comprehensive evaluation determines exact restoration strategy. We map out every detail before first repair.
48 hours
Restoration execution
Systematic restoration begins. We work with surgical precision to return your property to its original state.
Handover
Repair and reinstatement
Our Insurance Building team picks up the repair under the same supervisor, working from the readings, photos and scope already on file. No re-inspection and no gap between trades.
One team from make-safe to handover
Restoration and repair delivered as one job, not handed between contractors
Dedicated supervision
One supervisor owns your claim from first attendance to final handover. One number to call, and nothing lost between the restoration and the repair.
A broader trade base
As part of Nexus, we can call on the group's builders and specialist trades, so the repair is not left waiting on someone else's availability.
One record for the claim
Moisture readings, photos, scope and clearances carry straight into the repair. Insurers and assessors get one consistent file, and homeowners are not asked the same questions twice.
Industry leading certifications
Certified professionals committed to highest restoration standards
We stand ready across Australia, providing immediate support when property damage strikes. Our national team delivers swift, comprehensive response to minimise your loss and restore hope.