Privacy policy

1. Introduction

Nexus Project Group Pty Ltd ("Nexus", "we", "our", "us") is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, store, and protect your personal information when you deal with us, including when we provide construction, insurance repair, restoration, or related services.

2. What personal information we collect

We may collect personal information, including:

• Contact details (name, address, phone, email).
• Insurance and property claim details.
• Identification details.
• Employment information if you apply for a role with us.
• Sensitive information where necessary for claims or services, and only with consent or as permitted by law.

We collect this information directly from you wherever possible, but may also collect it from insurers, loss adjusters, contractors, public records, or other sources where relevant to the services we provide.

3. How we use your information

We use personal information to:

• Deliver and manage construction, insurance, and restoration services.
• Communicate with you, insurers, and other stakeholders.
• Verify your identity and conduct checks as needed.
• Process payments and manage accounts.
• Handle claims and liaise with insurers.
• Evaluate job applicants and manage staff.
• Meet legal, regulatory, and compliance obligations.
• Send you information about our services (you may opt out at any time).

We only use your information for the purposes for which it was collected, or as otherwise permitted by law.

4. Disclosure of information

We may disclose personal information to:

• Insurers, loss adjusters, and subcontractors involved in delivering services.
• Credit and fraud-checking agencies.
• Technology and cloud service providers (e.g. Google Workspace).
• Regulators or government authorities, where legally required.

Some service providers may be located overseas. Where this occurs, we take reasonable steps to ensure your information remains protected in line with the Privacy Act.

We will never sell your personal information.

5. Data storage, security and retention

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. This includes secure cloud storage, access controls, encryption, and regular system reviews.

We only keep personal information for as long as it is needed to fulfil the purpose it was collected or as required by law. Once it is no longer required, we securely delete or de-identify it.

In the event of a data breach that may cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

6. Your rights

You have the right to:

• Access personal information we hold about you.
• Request corrections if information is inaccurate or incomplete.
• Opt out of receiving marketing communications.

We will respond to requests within a reasonable time and in accordance with the Privacy Act.

7. Contact us

If you have any questions, concerns, or requests relating to your personal information, please contact us:

Privacy Officer
Nexus Project Group Pty Ltd
1/26 Wentworth Avenue, Mascot NSW 2020
Email: privacy@nexusgroup.com.au
Phone: 1300 321 416

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au or by calling 1300 363 992.

8. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page or by contacting us at info@nexusgroup.com.au.

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